Connecting Twilio
Twilio is what makes Foan answer your phone. You have two options:
Option 1 — Get a Foan number
We provision a Twilio number in your country, set up the regulatory paperwork, and connect it to your Foan agent.
For most countries this is a few minutes. For UK/Ireland Mobile, Spain, Portugal, and a handful of others, telco regulation requires a "regulatory bundle" — basically proof of identity + business address. We handle the bundle submission for you; Twilio reviews it (24-48 hours).
What you'll need:
- Business name + address
- A government ID (passport / driving licence / national ID)
- A proof of address (utility bill / bank statement) less than 3 months old
For UK Mobile + Ireland Mobile bundles, individual end-user identity also needs to be submitted (us → Twilio). We collect it during signup; you don't need to do anything extra.
Option 2 — Forward your existing number
Keep your existing business line. Set conditional call forwarding on it (so missed calls land at Foan, but answered calls keep ringing as normal).
We give you the Foan forwarding number to set as the destination. Most phone providers expose conditional forwarding via a star-code:
*61 [Foan number] #— forward when no answer*67 [Foan number] #— forward when busy*62 [Foan number] #— forward when unreachable
Different carriers use different codes. We document the common ones during setup.
How it works once connected
Inbound calls hit Twilio → Twilio sends them to our Fly.io bridge via a Media Streams WebSocket → the bridge connects to the AI model and your agent answers. Audio flows both ways in real time.
We log every call for billing + quality. Audio is not retained beyond what's needed for the transcript and summary unless you opt in to recordings (see Recording calls).
Costs
Twilio per-minute charges are passed through at cost — typically £0.01-0.04/min depending on country. Phone number rental is £1-2/mo for most countries. These are billed alongside your Foan plan.
Common questions
Do I need a Twilio account? No. We provision under our master Twilio account; numbers are sub-billed to your workspace.
Can I port my existing number? Not yet — that's on the roadmap. Today the cleanest path is forwarding from your existing line.
What if Twilio's down? We monitor and the dashboard shows current Twilio status. Outages are rare but happen — your forwarded line falls through to your existing voicemail in those cases.