Support
/dashboard/support is where you ask for help.
Three ways to get help
- Search the docs — the search bar at the top of Foan Docs hits titles + summaries instantly.
- Call the support line — /support has the public number plus a "Sign in" option for members. Foan's own phone agent answers 24/7.
- Email — hello@foan.me. Replies usually within an hour during UK working hours, slower at night.
What the support agent can do
Foan's support agent is itself a Foan agent — we run on our own product. It can:
- Walk you through any setup step in this docs site
- Look up your call history, agents, integrations
- Open a ticket for engineering when something's broken
- Refund a charge you flag as wrong
What it can't do: change your password (we don't have it), change your card details (you do that in Stripe), or impersonate you to a third-party (e.g. log into your HubSpot).
Member calls vs public calls
When you're signed in and dial /support, the agent already knows who you are — workspace, plan, recent calls, the lot. No "what's your account?" small-talk.
When you're not signed in, the public line still answers — but starts cold and asks for your details.
Escalation
If the support agent can't resolve it, the call gets flagged in our admin tab and escalated to a real human. You'll get an email within a few hours. Genuine emergencies (your line is down) jump the queue.
Helping us help you
Before opening a ticket, it's worth running a Test call — half the time the issue reproduces in 30 seconds and the agent can read the transcript while you're explaining the problem.