Email summaries

The simplest integration. The agent emails you when calls happen.

No OAuth, no setup form — just enable it and pick a delivery cadence.

What it does

Three modes:

Per-call — every call ending triggers an email with caller, duration, intent, transcript link, and the agent's summary.
Daily digest — one email at 9am with all the previous day's calls grouped by intent.
Escalation only — only the calls flagged as complaint, urgent, or unresolved.

Pick whichever — or all three if you have a noisy day-to-day and a calm summary view.

Setting it up

In /dashboard/integrations → Email summaries.
Pick the cadence (per-call / digest / escalation-only — checkboxes).
Enter recipient(s) — your email or a team distribution list.
Save.

Optionally enable per-agent in Integrations tab — different agents can email different recipients.

What the email looks like

Subject: Foan call — Sarah from Acme · 2 min · booking

Body:

Sarah called to book a service for next Wednesday. Confirmed the 9am slot. Asked about a brake pad replacement quote — agent committed to a 24-hour callback from your technician.

Caller: Sarah Williams · 07700 900123 · sarah@acme.example

Duration: 2:14

Intent: booking

Read the full transcript: [link]

Pricing

Email summaries are included in every Foan plan, no extra cost. We send via Resend on our verified Foan domain. Custom-domain sender (so your team sees noreply@<your-business>.com) is on the roadmap for Pro+ plans.

Common questions

Spam filters? We send via authenticated SMTP with SPF + DKIM. Most inboxes accept us. If your IT filters block us, whitelist noreply@foan.me.

Multiple recipients? Comma-separate the emails. Each gets a copy.

HTML or plain text? HTML by default with a plain-text fallback. Most desktop and mobile clients render the HTML.

Can I unsubscribe per agent? Yes — toggle email off on the agent's Integrations tab without affecting workspace-wide email.

Disconnect? Set cadence to "off" or remove all recipients. We stop sending immediately.