Call history

/dashboard/calls is the canonical record of every call in your workspace — inbound to your agents and outbound from your campaigns, merged into one chronological list.

What's in it

Direction — inbound or outbound, with a coloured badge.
Agent — the Foan agent that handled the call.
Contact — the caller's name (or company on outbound campaign calls).
Phone — the number, formatted by country.
Status — completed, voicemail, no_answer, failed, busy, canceled.
Duration — minutes:seconds, used for billing.
Highlights — icons signalling whether transcript / summary are available.
When — same-day shows the time, older shows the date.

Click any row to open the per-call detail page with summary, transcript, and (if recordings are enabled) audio playback.

Filters

Three pivots:

Direction chips — All / Inbound / Outbound, counts shown next to each.
Status dropdown — All statuses / Completed / Voicemail / No answer / Failed.
URL params — deep-link to a pre-filtered view: /dashboard/calls?direction=inbound. The Overview tiles use this so clicking "Calls received" lands you on the right view.

Per-call detail

Each row links to /dashboard/calls/<id>. There you get:

Summary — one-paragraph natural-language summary of what happened.
Transcript — full turn-by-turn record, copy-all button included.
Audio — if you enabled call recording on the agent, the recording is played here.
Contact details — name, email, phone, company.

Same page handles both inbound and outbound. The badge at the top tells you which.

Where calls come from

Inbound are written by the bridge service when an inbound call ends — see Twilio integration.
Outbound are written by the campaign worker after each dialled call — see Sales or Customer Care.
Widget calls (browser → agent) are logged with source = widget — see Widgets.
Support / VOIP calls go to a separate admin view — see Support.

Privacy

Call history is workspace-scoped. Only members of the workspace can read it. Recordings are off by default and only stored if you explicitly enable them per agent. Deleting a contact cascade-deletes their call records on request.