Foan Docs
Everything we know about Foan, written down.
Getting started
Inbound
Reception (the inbound agent)
Your AI receptionist — handles every call coming in. Booking, complaints, sales enquiries, all of it.
How the knowledge base works
What the agent reads before every call — and how to keep it accurate.
Agent settings (every tab explained)
A walk through every tab in the agent editor — what each one does and when to touch it.
Voices
How voice selection works, what's included, and when voice cloning makes sense.
Contacts
How Foan recognises repeat callers and what the agent does with that information.
Website widget
A "Talk to us" button on your website that calls your Foan agent — no phone required.
Outbound
Customer Care campaigns
Outbound calls to existing customers — delivery checks, renewals, reviews, reactivation. Calls that keep customers, not chase them.
Sales campaigns
AI sales team for SMBs without one — qualifies leads and books warm meetings into your calendar.
Cold-calling campaigns
Warming layer for sales teams — Foan dials, your reps close.
Frequency capping
How Foan stops your customers getting too many calls — across every campaign, automatically.
Integrations
Google Sheets
Use a sheet as your live customer database — agents look up callers in real time and write outcomes back.
Calendly
Agent books appointments live during the call — invites go out the moment the caller agrees.
Connecting Twilio (your phone number)
How Foan handles your phone number — get a new one or forward your existing line.
HubSpot
Agent looks up callers as Contacts, creates Contacts for new callers, and pins a call note to each contact's timeline.
Salesforce
Agent looks up Contacts and Leads by phone, creates Leads for unknown callers, and logs every call as a completed Task.
Zendesk
Calls that need follow-up turn into Zendesk tickets — full transcript attached, sentiment-based priority, routed to the right group.
Google Calendar
Agent checks your calendar in real time and books meetings on the call. Invite goes out the moment the caller agrees.
Slack
Push call summaries, complaint flags, and missed-call alerts into a Slack channel — paste a webhook URL, done.
Stripe
Take a card payment from a caller during the call — secure IVR transfer, never touches the agent, lands in your Stripe account.
Email summaries
Get a per-call summary, daily digest, or escalation alert in your inbox.
SMS / Text
Agent sends an SMS during or after the call — booking confirmation, payment link, follow-up.
Zapier
Trigger any Zap from a Foan call — booking, complaint, callback request, anything.
Make (Integromat)
Foan exposes the same triggers in Make as in Zapier — connect once, build any flow.
Webhooks
Send raw call events to any URL — we POST the payload, you handle it.
REST API
Programmatic access to your Foan workspace — list calls, fetch transcripts, trigger campaigns, manage agents.
Shopify
Order lookup + status during the call. Currently on the roadmap — email for early access.
Pipedrive
Push call activities into Pipedrive deals automatically. Currently on the roadmap — email for early access.
Outlook (Microsoft 365 Calendar)
Same as Google Calendar — but for Microsoft 365. Currently on the roadmap — email for early access.
Microsoft Teams
Push call notifications and summaries into a Teams channel. Currently on the roadmap.
Freshdesk
Same as Zendesk but for Freshdesk. Currently on the roadmap.
Intercom
Pipe call summaries into Intercom conversations. Currently on the roadmap.
WhatsApp Business
WhatsApp follow-ups after a phone call. Currently on the roadmap.
Dashboard
Overview
The first thing you see when you log in — agents, today's calls, integrations, setup checklist.
Call history
Every call in or out of your workspace, filterable by direction, status, and date.
Campaigns
How outbound campaigns are organised in the dashboard.
Payments
Taking payments from callers — how it works, when it's billed, what's logged.
Integrations (dashboard)
The page where you connect external services to Foan — different from the per-agent Integrations tab.
Support inside the dashboard
How to talk to a human (or a Foan agent answering on our behalf) when something's not working.
Affiliate
Affiliate program
30% lifetime commission on every Foan customer you refer. Real recurring income.
Affiliate payouts
How and when affiliate commission is paid out — Stripe Express, monthly batch, £25 minimum.
Affiliate learning hub
12 short lessons across 4 tracks — pitching Foan, finding your audience, handling objections, scaling.
Agency
Agency tier (white-label Foan)
Run Foan under your own brand for multiple client workspaces. Your logo, your domain, your pricing.
White-label setup
Step-by-step from agency signup to first white-labelled client workspace.
Managing client workspaces
How the agency dashboard shows multiple clients — switching, billing, isolation, churn.