Refunds & cancellations

If Foan isn't working for you, we'd rather refund you than argue. Here's how:

Within 14 days of signup

Full refund of your first month, no questions asked. Email support@foan.me or call the helpline (logged-in customers — we recognise you and the agent escalates the refund directly). Your account stays open with a free trial; you can re-subscribe any time.

After 14 days

We pro-rate the unused portion of the current billing cycle. If you've used 12 days of a 30-day month, you get 18 days back.

When something specific went wrong

If a specific call failed (the agent dropped, voice quality was bad, the integration broke) — log it in the helpline and we'll waive the minutes for any affected calls without a tier change. We don't think you should pay for time when our infrastructure failed.

Cancelling

Settings → Billing → Cancel subscription. The agent stays active until the end of the current billing period. After that, the workspace is preserved (so you can re-subscribe later without losing your config) but no calls answer.

Disputes

If a refund decision feels wrong — say the founder. Reply to any email from us, or use the helpline and ask to escalate. We'd rather get a refund decision wrong in the customer's favour than the other way around.