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phone

Same agent, on WhatsApp.

Same agent + knowledge, replying to WhatsApp messages instead of phone calls.

This integration is on the roadmap. Vote for it to bump it up the queue, or tell us why you need it on the feedback page.

What this does

  • Foan answers WhatsApp messages with the same brain as your phone agent.

  • Reads the caller's phone-call history to keep continuity ("you mentioned you needed Friday delivery on the call yesterday").

  • Sends Stripe payment links via WhatsApp where local rules allow.

  • Forwards the conversation to a human via your WhatsApp Business app when needed.

  • For markets where WhatsApp is the default channel (UK, EU, LATAM, India).

Why this matters

Real reasons WhatsApp Business pays for itself, written for the businesses that actually use it.

UK / EU service businesses

Half your customers prefer WhatsApp over phone now. The agent meets them on the channel they actually use, instead of leaving a voicemail nobody listens to.

Hospitality and beauty

Last-minute booking changes happen on WhatsApp. The agent handles them in seconds without your team checking the inbox.

How it works

Setup takes a few minutes. The integration runs on every relevant call afterwards.

  1. 1

    Connect WhatsApp Business API

    Via Meta's standard WhatsApp Business API. Requires a WhatsApp Business account.

  2. 2

    Pick which conversations Foan handles

    All inbound, only after-hours, or on-overflow. You control.

  3. 3

    Conversations route to humans when needed

    Set escalation triggers (sentiment, keywords, request).

A real call

A WhatsApp follow-up to a missed call

Foan received a missed call earlier, messages the caller on WhatsApp with the resolution.

[WhatsApp: "Hi Mike, sorry I missed your call earlier. I see you wanted to book a survey. Tuesday 2pm or Wednesday 10am work?"]

Best for

Markets where WhatsApp is the dominant channel (UK, EU, LATAM, India)

Service businesses with high after-hours WhatsApp volume

Hospitality, beauty, fitness

Common questions

Do I need a verified WhatsApp Business account?

▼

Yes. Meta requires this for API access.

Can it send marketing messages?

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Only via Meta-approved templates and only to opted-in recipients. Cold WhatsApp marketing is restricted.

Worth doing the maths first

How much are missed calls actually costing you?

If you're not sure WhatsApp Business pays for itself, run our calculator. Most service businesses recover the Foan subscription in the first three captured calls.

Open the missed-call calculator

WhatsApp Business is on the roadmap

Vote for WhatsApp Business on the feature board and we'll prioritise it. We ship the most-requested integrations first.

Vote for WhatsApp Business
Vote for WhatsApp Business