Twilio

phone · Essential

Your business phone number, AI-answered.

Forward your existing business number through Twilio to a Foan agent. Customers ring your real number — Foan answers. Required if you want phone-number forwarding (skippable for website-widget-only setups).

What this does

  • Forwards your existing business number through Twilio so Foan picks up every call.

  • Or buys you a brand new number in any country we serve.

  • Carries voice from the caller to Foan and back, sub-300ms latency, no walkie-talkie effect.

  • Handles call recording (with consent), call hold, and warm transfer to a human if you want.

  • Required if you want a real phone number. Skippable if you only need the website widget.

Why this matters

Real reasons Twilio pays for itself, written for the businesses that actually use it.

Established businesses with a published number

Your number is on every van, every flyer, every Google listing. You can't change it. Forwarding it through Twilio means Foan answers without disrupting any of it.

Multi-region service businesses

You serve London, Bristol and Manchester. Customers want a local number. Twilio gives you one in each city, all answered by the same agent, all routed by area code.

How it works

Setup takes a few minutes. The integration runs on every relevant call afterwards.

  1. 1

    Pick: forward or new

    Forward your existing number to Foan, or buy a new one through us.

  2. 2

    Connect Twilio

    OAuth-style connection. Your Twilio account, your bill. We never touch your Twilio funds.

  3. 3

    Point your number at Foan

    One-click setup: we configure the voice URL on your Twilio number to point at our bridge.

A real call

Forwarding an existing number

Existing Vodafone landline forwards to a Foan-managed Twilio number.

[Caller dials 0207-555-0100. Vodafone forwards to Twilio. Twilio routes to Foan bridge. Agent answers in under 2 seconds.]

Best for

Any business that wants Foan answering their existing phone

Multi-region businesses that need numbers in different countries

Anyone tired of voicemail

Skippable for: website-widget-only setups (we have our own bridge for that)

Common questions

Do I need an existing Twilio account?

▼

Yes for forwarding your existing number. Or we set one up for you when you buy a new number through us.

How much does the number cost?

▼

Twilio charges around £1/month per number plus per-minute usage. We don't add a markup on the number itself.

Will it record calls?

▼

Only if you opt in, and we play a recording-disclosure announcement to the caller for compliance.

Worth doing the maths first

How much are missed calls actually costing you?

If you're not sure Twilio pays for itself, run our calculator. Most service businesses recover the Foan subscription in the first three captured calls.

Open the missed-call calculator

Connect Twilio to Foan

Click below to start the OAuth flow. We log you in if you're new, then redirect you straight into Twilio's consent screen. Connect once, runs forever.

Connect Twilio

Already a Foan customer? Skip to the integrations page

Connect Twilio