Slack or Discord

communication · Popular

Important calls in your channel, instantly.

Let your agent ping the team mid-call. Paste a Slack or Discord incoming webhook URL — high-value leads, escalations, and after-hours emergencies land in the channel within seconds.

What this does

  • Posts a summary of every call to the Slack channel you choose, with the transcript link.

  • Highlights urgent calls (escalations, complaints, big-deal leads) with @here so they don't get missed.

  • Routes specific call types to specific channels: sales calls to #sales, support to #support.

  • Lets your team add notes or claim follow-up directly from Slack via thread replies.

  • Stops anything important falling through the cracks.

Why this matters

Real reasons Slack or Discord pays for itself, written for the businesses that actually use it.

Customer success teams

You can't watch every call. The agent flags the angry ones and the high-value ones, lets the rest run silently. Your eyes only on the calls that need them.

Sales teams claiming inbound leads

The fastest rep wins the deal. The agent posts qualified leads to #sales, the first rep to react in-thread claims it, no spreadsheet needed.

Multi-location ops

Each location has its own channel. Calls route by the number dialled to the right team, you don't have to triage cross-location.

How it works

Setup takes a few minutes. The integration runs on every relevant call afterwards.

  1. 1

    Connect Slack

    Slack OAuth. Install the Foan app to your workspace.

  2. 2

    Pick channels

    Choose default channel for all calls, plus optional per-category routing (sales, support, escalation).

  3. 3

    Tune the noise level

    Toggle which call types post (everything, only urgent, only converted). Most teams pick "urgent + leads".

A real call

A complaint that needs a human

Foan logs a complaint, posts to #escalations, pings the on-duty rep.

[Slack #escalations: Complaint from Sarah K, "delivery damaged again". Sentiment negative. Tag: @james-on-shift]

Best for

Any team that already lives in Slack

Customer success teams chasing escalations

Sales teams claiming inbound leads

Ops teams routing post-call follow-up

Common questions

Does it spam?

▼

Only if you set "everything". Default is leads + escalations + complaints, about 20% of calls in practice.

Can I reply to a customer from Slack?

▼

Not yet. We post one-way summaries. Two-way reply (reply-in-thread to SMS-to-caller) is on the roadmap.

Worth doing the maths first

How much are missed calls actually costing you?

If you're not sure Slack or Discord pays for itself, run our calculator. Most service businesses recover the Foan subscription in the first three captured calls.

Open the missed-call calculator

Connect Slack or Discord to Foan

Click below to start the OAuth flow. We log you in if you're new, then redirect you straight into Slack or Discord's consent screen. Connect once, runs forever.

Connect Slack or Discord

Already a Foan customer? Skip to the integrations page

Connect Slack or Discord