ecommerce · Popular

The agent knows every order in real time.

Agents know every caller's order history, subscription status, and shipping ETA the moment they ring. Outbound campaigns recover abandoned carts, confirm orders, and re-engage subscribers.

This integration is on the roadmap. Vote for it to bump it up the queue, or tell us why you need it on the feedback page.

What this does

Looks up the caller's recent orders by phone number.
Answers "where's my order?" without you on the line. Agent reads tracking, ETA, address.
Handles return requests inside the rules you set ("auto-approve under £50, otherwise escalate").
Works with subscription products. Agent knows their plan, next renewal, cancellation history.
The right integration if you sell physical product.

Why this matters

Real reasons Shopify pays for itself, written for the businesses that actually use it.

DTC brands with delivery-status calls

Half your support volume is 'where's my parcel?'. Agent answers from Shopify in 5 seconds without a ticket, without a human, without keeping the customer on hold.

Subscription brands

Cancellation calls are saveable when the agent knows the renewal is in 4 days and offers a pause instead. Foan reads Shopify, the agent does the rest.

High-AOV stores

Return decisions on a £400 jacket need judgement. Agent escalates to a human, but the human picks up with the order, photos, and reason already on screen.

How it works

Setup takes a few minutes. The integration runs on every relevant call afterwards.

1
Install the Foan app on Shopify

One-click install from the Shopify App Store. Standard read access to orders, customers, products.
2
Set return rules

Configure: which products are returnable, time window, refund authority limit.
3
Calls now have shopping context

When a customer rings, agent already knows what they bought, when, and what they're probably calling about.

A real call

A "where's my order" call resolved without a human

Phone matches a customer with an order shipped Tuesday.

[Order #1234, status: in transit, ETA Friday]

Caller

Hi, where's my order? Order 1234.

Agent

It shipped Tuesday and is on its way. Royal Mail says it should arrive by Friday. Anything else?

Best for

Direct-to-consumer brands with high call volume on order status

Subscription product businesses

High-AOV stores where return decisions matter

Anyone running a "delivery confirmation" outbound campaign

Common questions

Does it work with Shopify Plus, multi-currency, multi-store?

▼

Yes on all three. Multi-store needs one connection per store; the agent picks the right context based on the calling number's order history.

Can it modify orders?

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Refunds yes, address changes yes (within Shopify's edit window). It can't reorder or change SKUs.

Worth doing the maths first

How much are missed calls actually costing you?

If you're not sure Shopify pays for itself, run our calculator. Most service businesses recover the Foan subscription in the first three captured calls.

Open the missed-call calculator

Shopify is on the roadmap

Vote for Shopify on the feature board and we'll prioritise it. We ship the most-requested integrations first.

Vote for Shopify