ShipStation

logistics

Order tracking and reships handled on the call.

E-commerce shipping platform. Agent looks up order tracking + reships failed deliveries on the call.

This integration is on the roadmap. Vote for it to bump it up the queue, or tell us why you need it on the feedback page.

What this does

  • Looks up the caller's recent orders by phone number.

  • Reads the tracking status and ETA on the call.

  • Processes reships for failed deliveries within the rules you set.

  • Captures missing-delivery claims with photos sent by SMS for evidence.

  • Escalates anything outside your auto-resolve rules.

Why this matters

Real reasons ShipStation pays for itself, written for the businesses that actually use it.

DTC ecommerce brands

40% of your support calls are 'where's my order?'. Agent answers them in 5 seconds, your team focuses on the actually-broken cases.

Subscription boxes

Failed deliveries kill retention. Agent catches them on the call, processes the reship, customer stays subscribed.

How it works

Setup takes a few minutes. The integration runs on every relevant call afterwards.

  1. 1

    Connect ShipStation

    OAuth via ShipStation's partner integration.

  2. 2

    Set reship rules

    Auto-reship under £50, escalate above. Refund or reship by default. Per-carrier overrides.

  3. 3

    Calls become resolved tickets

    "Where's my parcel?" calls get answered with real data, not "let me check and call you back".

A real call

A "where's my parcel?" call

Caller's order shipped two days ago, no tracking update.

Caller

Hi, my order shipped Monday but the tracking hasn't updated since. What's going on?

Agent

Let me check. I see the package was scanned at the depot Tuesday morning, ETA is now Friday. If it doesn't arrive Friday I can reship straight away.

Best for

DTC brands shipping via ShipStation

Subscription boxes

High-volume small-package retailers

Common questions

Reship vs refund authority?

▼

You set the limits per agent. Default is auto-reship under £50, escalate above.

Worth doing the maths first

How much are missed calls actually costing you?

If you're not sure ShipStation pays for itself, run our calculator. Most service businesses recover the Foan subscription in the first three captured calls.

Open the missed-call calculator

ShipStation is on the roadmap

Vote for ShipStation on the feature board and we'll prioritise it. We ship the most-requested integrations first.

Vote for ShipStation
Vote for ShipStation