For independent hotels
The best AI receptionist
for independent hotels.
Direct bookings save you 15 to 25% in OTA commission. Most go to Booking.com because nobody picked up the phone.
A Saturday morning, told straight
A direct booking saves you 18% in commission. The phone rings at 9pm. Nobody picks up.
Tuesday evening, 9.04pm. A couple are sitting on the sofa booking a long weekend. They have your hotel open in one tab and Booking.com in another. They want to ring you to ask about parking, the dog policy, and whether you do early check-in. They prefer to book direct so they get the welcome drink and the proper room.
Your front desk closed at 8pm. The night porter is dealing with a guest who can't get the kettle to work. The phone rings four times and goes to voicemail. They don't leave one. Two minutes later they've booked through Booking.com instead. Three nights at £180. Booking.com takes £97 in commission. You wave goodbye to roughly a fifth of the room revenue and gain a guest you don't have an email for.
Foan picks up while your team is busy or off shift. Speaks the way your front desk would. Answers the parking question, confirms the dog policy from your house rules, and offers to take the booking direct. Drops the reservation straight into Mews or Cloudbeds. You wake up to a confirmed direct booking, not a 12% reduction in margin.
The maths is brutal for an independent hotel. A 30-room property doing 75% occupancy is taking 8,000 nights a year. If even 5% of those shift from OTA to direct because the phone got answered, you've recovered £40,000 in margin. Foan at £499 a month rounds to nothing.
Most independents we talk to are missing 6 to 12 phone enquiries a day in the evening and weekend windows. Half of those would book if anyone answered. Those numbers move quickly.
Same pattern works for events, weddings, group bookings, and the third-party calls (suppliers, the local taxi rank) that pile up overnight.
The maths for a independent hotel
Capture three missed calls a month at £825 and you've recovered £30k a year.
Average ticket for independent hotels: £150 to £2k. Foan costs less than one missed call a year.
Avg ticket
£825
Per month
£2k
Per year
£30k
When the phone rings, you can't answer.
After-hours enquiries are 30% of bookings. You don't have a 24-hour front desk.
Foan answers every line at once.
Unlimited simultaneous calls. Ten callers at the same time, ten conversations. Your number is never busy.
What Foan does on a typical independent hotel call
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Picks up on the first ring, even when you're on site, in court, or up a ladder.
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Captures their name, phone number, and exactly what they're calling about, read back to confirm.
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Texts you a summary the second the call ends — or emails it, your pick. Call back while they're still warm.
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Books appointments straight into your calendar (Calendly or Google Calendar).
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Sounds like a real receptionist, not a robot. Trained on your website, your services, your prices.
Works with the software independent hotels already run on
Speaks independent hotels' language. Plugs into your stack.
Foan reads your live diary, books straight in, and writes the outcome back. No spreadsheets in the middle, no tabs left open at the end of the day.
Connect the rest of your stack
Foan plugs into the systems you already run on. The agent reads your live data, books, and writes the result back. No spreadsheets in the middle.
Independent hotel + Mews
Live room availability + booking on Mews. Agent quotes the best rate, takes the deposit, drops the reservation straight into your PMS during the call.
Independent hotel + OpenTable
Take real reservations during the call. Agent checks live availability on your OpenTable diary, books the table, sends the confirmation — all before the caller hangs up.
Independent hotel + SevenRooms
For hotel restaurants and large group bookings. SevenRooms CRM stays the source of truth — agent reads the diary, books, attaches notes, all in real time.
Independent hotel + Cloudbeds
Independent hotels and B&Bs running on Cloudbeds. Agent reads availability across room types, books with deposit, syncs back into your channel manager.
Independent hotel + Stripe
Take payments on the call. Send a Stripe link, check invoice status, handle billing questions.
Independent hotel + Shopify
Agents know every caller's order history, subscription status, and shipping ETA the moment they ring. Outbound campaigns recover abandoned carts, confirm orders, and re-engage subscribers.
Run the numbers
Curious what missed calls actually cost you?
Plug your average ticket and missed-call rate into the calculator. Most independent hotels pay for Foan with the first three captured calls of the month.
Open the missed-call calculatorTry Foan on your own business in 60 seconds.
Paste your URL. We read your site, build the agent, you call it. No card, no signup.
Tier 1: every missed call is a mortgage payment